Privacy Policy

Last Updated: January 2026

At MorvixSpine, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website morvixspine.shop or purchase our products.

1. Information We Collect

1.1 Information You Provide

When you interact with us, you may provide:

• Contact Information: Name, email address, phone number, delivery address
• Account Information: Username, password (if you create an account)
• Payment Information: Card details are processed securely by our payment providers; we do not store full card numbers
• Order Information: Products purchased, order history, delivery preferences
• Communication: Messages, reviews, feedback, and support enquiries

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages viewed, time spent, links clicked
• Location Data: Country, region, city (from IP address)
• Technical Data: IP address, cookies, similar technologies

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmation)
• Delivery partners (shipping status)
• Marketing platforms (if you interact with our ads)

2. How We Use Your Information

Purpose	Legal Basis (UK GDPR)
Process and fulfil your orders	Contract performance
Communicate about your orders	Contract performance
Provide customer support	Contract performance / Legitimate interest
Send marketing communications (with consent)	Consent
Improve our website and services	Legitimate interest
Prevent fraud and protect security	Legitimate interest / Legal obligation
Comply with legal requirements	Legal obligation
Personalise your experience	Consent / Legitimate interest

3. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@morvixspine.shop. We will respond within 30 days.

4. Data Sharing and Transfers

4.1 Who We Share Data With

We may share your information with:

• Service Providers: Payment processors, shipping carriers, email service providers, hosting services
• Professional Advisers: Lawyers, accountants, insurers where necessary
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

4.2 International Transfers

As MORVIX GROUP LLC is based in the United States, your data may be transferred to and processed in the USA. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK government
• Data Processing Agreements with all service providers
• Security measures to protect data in transit and at rest

5. Data Retention

We retain your personal data only for as long as necessary:

• Order Data: 7 years (for tax and legal compliance)
• Account Data: Until you delete your account, plus 30 days
• Marketing Data: Until you unsubscribe
• Website Analytics: 26 months (anonymised data)
• Customer Support: 3 years from last interaction

6. Security

We implement appropriate technical and organisational measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-DSS compliant providers
• Access controls limiting who can view personal data
• Regular security assessments and updates
• Employee training on data protection

While we take security seriously, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.

7. Cookies and Tracking

We use cookies and similar technologies on our website. For detailed information, please see our Cookie Policy.

Summary of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and choices

8. Marketing Communications

We will only send marketing emails if you have:

• Explicitly opted in to receive marketing
• Previously purchased from us (and not opted out) - relating to similar products

Every marketing email includes an unsubscribe link. You can also contact us to update your preferences at any time.

9. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or prominent website notice.

12. Contact Us

For privacy-related enquiries or to exercise your rights:

13. Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):