Return and Refund Policy
Last Updated: January 2026
At MorvixSpine, your satisfaction is our top priority. We're confident you'll love your Triple Fusion Massager, but if for any reason you're not completely satisfied, we've made returns simple and hassle-free.
90-Day Money-Back Guarantee
Try your MorvixSpine for 90 days. If you're not satisfied, return it for a full refund. No questions asked.
Our Guarantee
We believe in the quality of our Triple Fusion Massager so strongly that we offer an industry-leading 90-day money-back guarantee. Here's what that means for you:
- 90 Full Days to try your product from the date of delivery
- Full Refund of your purchase price (excluding original shipping)
- No Questions Asked — if it's not right for you, we understand
- Simple Process — just contact us and we'll guide you through it
How to Return Your Order
Email us at support@morvixspine.shop with your order number and reason for return. We'll respond within 24-48 hours with your return authorisation.
Place the product in its original packaging (if possible) or similar protective packaging. Include your order number and any return paperwork we provide.
Send the package to the return address we provide. We recommend using a tracked shipping service for your protection. Keep your tracking number safe.
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds are issued to your original payment method.
Return Conditions
To be eligible for a return:
| Condition | Requirement |
|---|---|
| Time Frame | Within 90 days of delivery |
| Product Condition | Used products are acceptable (we want you to try it!) |
| Completeness | All included accessories and components should be returned |
| Authorisation | Return must be authorised by contacting us first |
Important: Please do not send returns without first contacting us. Unauthorised returns may experience delays in processing.
Refund Details
What's Included in Your Refund
- Full purchase price of the product
What's Not Included
- Original shipping costs (unless the return is due to our error)
- Return shipping costs (customer responsibility)
Refund Processing Time
- Inspection: 2-3 business days after we receive your return
- Refund Processing: 5-7 business days
- Bank Processing: May take an additional 5-10 business days to appear on your statement, depending on your bank
Damaged or Defective Items
🛡️ We've Got You Covered
If your product arrives damaged or develops a defect, we'll make it right immediately. Contact us within 48 hours of delivery for damaged items, or within your 90-day guarantee period for defects.
For damaged or defective items:
- Take photos of the damage or defect
- Contact us at support@morvixspine.shop
- We'll arrange a replacement or full refund at no extra cost to you
- Return shipping for defective items is covered by us
Exchanges
We currently don't offer direct exchanges. If you'd like a different product or variant:
- Return your original item following our returns process
- Place a new order for the item you'd like
This ensures you receive your new item as quickly as possible.
UK Consumer Rights
Under the Consumer Contracts Regulations 2013, you have additional rights when purchasing online:
- 14-Day Cooling-Off Period: You have the right to cancel your order within 14 days of receiving it for any reason
- Consumer Rights Act 2015: Products must be of satisfactory quality, fit for purpose, and as described
Our 90-day guarantee exceeds these statutory requirements, giving you extended peace of mind.
Frequently Asked Questions
Can I return a product I've used?
Yes! We encourage you to try your MorvixSpine. We accept returns of used products within the 90-day guarantee period. We want you to have enough time to experience the benefits.
Who pays for return shipping?
For standard returns, the customer is responsible for return shipping costs. However, if your product is defective or we made an error, we'll cover the return shipping.
How will I receive my refund?
Refunds are issued to your original payment method. If you paid by card, the refund will appear on your card statement. PayPal refunds go back to your PayPal account.
What if I lost the original packaging?
That's okay! While we prefer items returned in original packaging, you can use any suitable protective packaging. Just make sure the product is well-protected during shipping.
Can I cancel my order before it ships?
Yes, if your order hasn't been dispatched yet, contact us immediately and we can cancel it for a full refund. Once shipped, you'll need to follow the standard returns process.
What if my refund doesn't arrive?
If you haven't received your refund within the expected timeframe, first check with your bank. If it still hasn't arrived, contact us at support@morvixspine.shop and we'll investigate.
Contact Us
Questions about returns? We're happy to help:
Email: support@morvixspine.shop
Response Time: Within 24-48 hours
Subject Line Tip: Include "Return Request" and your order number for fastest service
💚 Our Promise: We want you to be completely satisfied with your purchase. If you have any issues at all, please reach out to us. We're here to help and will always work to find a solution that works for you.