Shipping Policy
Last Updated: January 2026
At MorvixSpine, we're committed to getting your Triple Fusion Massager to you as quickly and safely as possible. Below you'll find all the information about our shipping process for UK deliveries.
🚚 Free Shipping on Orders Over £100
Enjoy complimentary delivery on qualifying orders across the United Kingdom
Delivery Timeline
Here's what to expect when you place your order:
Confirmation email sent
2-3 business days
Tracking email sent
7-10 business days
Total Estimated Delivery: 9-13 business days from order placement
Orders placed on weekends or bank holidays will begin processing on the next business day.
Shipping Rates
| Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|
| Under £100 | £4.99 | 7-10 business days |
| £100 and above | FREE | 7-10 business days |
Where We Deliver
We deliver to all addresses within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
- Channel Islands
- Isle of Man
Note: Deliveries to remote areas, offshore islands, or BFPO addresses may take additional time.
Order Processing
Once you place an order:
- Order Confirmation: You'll receive an email confirmation immediately after placing your order
- Processing: Our team prepares your order within 2-3 business days
- Dispatch: Once shipped, you'll receive a tracking number via email
- Delivery: Your package will arrive within 7-10 business days after dispatch
📧 Order Tracking
Once your order is dispatched, you'll receive a shipping confirmation email with tracking information. You can also track your order anytime by visiting our Track Your Order page.
What to Expect on Delivery
Your MorvixSpine Triple Fusion Massager will arrive in discreet, protective packaging. The delivery driver will attempt delivery to your address. If you're not available:
- The driver may leave the package in a safe place
- A card may be left with instructions for redelivery or collection
- You may be able to arrange alternative delivery via the carrier's website
Customs and Import Duties
For UK customers, your order will be shipped from our international fulfilment centre. In most cases:
- Import duties and taxes are typically included or handled by us
- You should not be required to pay additional fees on delivery
In the rare event that customs charges apply, these would be the responsibility of the recipient. We will always communicate clearly about any potential additional costs.
Delivery Issues
What if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery window, please first check your tracking information for updates. If there are any issues, contact us at support@morvixspine.shop and we'll investigate immediately.
What if my package is damaged?
If your package arrives damaged, please take photos of the packaging and product, then contact us within 48 hours of delivery. We'll arrange a replacement or refund as quickly as possible.
Can I change my delivery address?
If you need to change your delivery address, contact us as soon as possible. We can usually update addresses before the order is dispatched. Once shipped, address changes may not be possible.
Do you offer express shipping?
Currently, we offer standard shipping as outlined above. We're working on adding express shipping options in the future. Sign up for our newsletter to be notified of updates.
Incorrect Address
Please ensure your delivery address is correct when placing your order. We cannot be held responsible for deliveries to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply for redelivery.
Contact Us
Have questions about shipping? We're here to help:
Email: support@morvixspine.shop
Response Time: Within 24-48 hours
Track Order: Click here to track your order
💚 Our Promise: We want you to receive your MorvixSpine in perfect condition. If anything goes wrong during shipping, we'll make it right. Your satisfaction is our priority.